24/7 help desk and end-user support
Staff call, email or open a ticket and reach an engineer who knows your setup. Password resets, email problems, a laptop that will not connect: most are fixed remotely, and we come on site when it needs hands.
Managed IT services
Managed IT services in Miami and South Florida
24/7 managed IT support for businesses and municipalities across Miami-Dade and Broward, from local engineers who have kept South Florida organizations running since 1996.
- 24/7 support
- Since 1996
- 60+ organizations supported
Overview
Proactive managed IT support that finds the problem first
Managed IT services means handing day-to-day responsibility for your technology to an outside team for a fixed monthly fee: the help desk your staff call, the monitoring that watches every device, the patching and the vendors. As a managed service provider in Miami and Broward, SNATEK runs all of it as one service.
Most IT problems give a warning first. A disk filling up, a backup that quietly failed, a switch that drops connections every afternoon. Our monitoring catches those signs and an engineer fixes the cause before your staff ever see an error message. When someone does need help, they reach a help desk that already knows your network, your software and your people.
What's included
What's included in SNATEK managed IT services
Six services, one monthly agreement and one number to call.
Desktop, network and server support
Workstations, Wi-Fi, switches, firewalls and servers configured to a standard and kept that way. New starters get a ready machine on day one, and leavers lose access the same day.
Remote monitoring and management
Monitoring agents on every device report disk health, memory, failed services and offline machines around the clock. Alerts go to an engineer, not to a dashboard nobody reads.
Patch management and security updates
Windows, macOS and third-party updates tested and rolled out on a schedule. An image backup runs first, so a bad patch can be rolled back in minutes instead of rebuilt.
IT asset discovery and tracking
A live inventory of every device and software licence: who has it, when it was bought, when the warranty ends and when it is due for replacement. Budget conversations start from facts.
Vendor management
Internet providers, line-of-business software, phone systems and copiers. We hold the tickets and sit through the hold music, and you get one point of contact.
Security, backup and cloud are handled in-house by the same team: see our managed cybersecurity services, backup and disaster recovery, and cloud and Microsoft 365 support.
How it works
How our proactive monitoring works
Every new client goes through the same five steps. Nothing is switched off or replaced until we understand it.
Assess
We walk through your devices, network, software, vendors and risks, and tell you what we would fix first and why.
Onboard
Monitoring agents go on every device, passwords move into secure storage, and we document the network and build your asset inventory.
Monitor 24/7
Alerts, health checks and scheduled patching run around the clock. This is where we find the problem first.
Resolve
Help desk tickets, remote fixes and on-site visits, handled by engineers who already know your environment.
Review and plan
Regular reviews of tickets, risks and ageing equipment feed a technology roadmap, with IT strategy and planning from a virtual CIO when you need it.
Fully or co-managed
Fully managed or co-managed IT: choose the model that fits
For organizations without an IT department
Fully managed IT
We act as your IT department: help desk, infrastructure, security, vendors and planning, for a fixed monthly fee.
- Unlimited help desk for your staff
- Every device monitored and patched
- Quarterly reviews and a roadmap
For in-house IT teams that need support
Co-managed IT
Your IT staff keep the projects and relationships they know best. We take the monitoring, patching, after-hours cover and overflow tickets.
- Shared tools and documentation
- After-hours and holiday cover
- Extra hands for projects
Managed IT compared with break-fix support
| Topic | Break-fix support | SNATEK managed IT |
|---|---|---|
| When problems are found | After something breaks | Before users notice, through monitoring |
| How you pay | By the hour, unpredictably | A fixed monthly fee |
| Patching and updates | When someone remembers | On a schedule, with rollback |
| Security | Added after an incident | Built into everyday support |
| Documentation | In one technician's head | Written down and yours to keep |
| Planning | Replace things when they fail | A roadmap tied to your budget |
Who we support
Managed IT for municipalities, healthcare, financial services and non-profits
A few of the industries we support, each with its own rules and pressures.
Local government and municipalities
City networks, datacenters and staff training for South Florida governments, including the City of Miami Gardens, the City of North Miami and Deerfield Beach.
Healthcare practices
Managed IT services for healthcare that keep patient systems available and records protected under HIPAA.
Financial services
Reliable, documented systems for firms whose clients and regulators expect both.
Non-profits and small businesses
Managed IT services for small business and non-profit teams that need a full IT department without hiring one.
Why SNATEK
Why South Florida organizations choose SNATEK
1996
Serving South Florida since
24/7
Monitoring and support
60+
Organizations supported
Local engineers based in Cooper City
Between Miami and Fort Lauderdale, close enough to be on site when a problem needs hands.
24/7 support, not business hours only
Monitoring and emergency response do not stop at 5pm or on weekends.
In South Florida since 1996
Three decades of keeping businesses, cities and clinics running.
Cybersecurity and backup under one roof
Protection and recovery are built in, not referred out to another vendor.
Managed IT services across Miami-Dade and Broward County
Our engineers work from Cooper City and support organizations across both counties, on site and remotely. Looking for managed IT services in Fort Lauderdale or IT support in Miami? This is the team.
Miami-Dade County
- Miami
- North Miami
- Miami Gardens
- Miami Lakes
- Aventura
- Doral
Broward County
- Fort Lauderdale
- Cooper City
- Pembroke Pines
- Davie
- Weston
- Hollywood
- Miramar
- Plantation
- Coral Springs
- Deerfield Beach
SNATEK, 11011 Sheridan Street, Suite 303 & 304, Cooper City, FL 33026
Results
Results from our managed IT clients
Long relationships are the best measure of managed IT. See our managed IT case studies.
Government
City of Miami Gardens
Miami Gardens, FL
On-site design and implementation of the network infrastructure for the city’s new datacenter.
Non-profit
SANTLA
Miami, FL
Daily IT support and staff training for a Miami non-profit that has worked with SNATEK for more than 20 years.
Healthcare
MultiMed USA
South Florida
A modern healthcare network planned with leadership and built out end to end, then run as a managed service.
Questions
Managed IT services FAQs
What are managed IT services?
An outside team takes ongoing responsibility for your technology for a fixed monthly fee. That usually covers the help desk, monitoring, patching, network and server support, and vendor management, so problems are prevented rather than paid for by the hour.
What is included in SNATEK's managed IT services?
A 24/7 help desk, desktop, network and server support, remote monitoring and management, patching, asset tracking and vendor management. Cybersecurity and backup and disaster recovery are delivered by the same team.
How much do managed IT services cost?
Most managed IT is priced per user or per device as a flat monthly fee. The number of users, the scope of support and any compliance requirements drive the price. A complimentary assessment gives you a fixed quote before you commit.
What does a managed service provider (MSP) do for a small business?
An MSP gives a small business the full IT department it could not justify hiring: someone to call when things break, monitoring so they break less, security and backups, and advice on what to buy and when.
We already have an IT person. Can SNATEK work alongside them?
Yes. With co-managed IT, your IT staff keep the work they know best and we add monitoring, patching, after-hours cover and extra hands for projects.
How do I choose a managed IT services provider in South Florida?
Look for local engineers who can come on site, round-the-clock support, security and backup handled in-house, clear documentation you own, and references from organizations like yours.
Do you provide on-site IT support in Miami-Dade and Broward County?
Yes. Our engineers are based in Cooper City and support clients on site across Miami-Dade and Broward, with remote support for everything that does not need a visit.
Do you offer 24/7 IT support?
Yes. Monitoring runs around the clock, and urgent issues reach an engineer at any hour.
Proactive by default
When something breaks at 2am, you call an engineer who already knows your network
Monitoring, patching and support from one local team, so most problems are fixed before your staff notice them.
Related services
Works alongside managed IT services
Most clients start with one service and add the rest once they see how we work.
Cybersecurity
Firewalls, DNS security, encryption, 24/7 detection and response.
Cloud services
Microsoft 365, Google Workspace, Azure, AWS and Google Cloud.
Backup and recovery
Tested backups, disaster recovery and continuity planning.
Start here
Book a complimentary IT assessment
Tell us what you run and what keeps breaking. We will come back with what we would fix first and what it would cost. If we are not the right fit, we will say so.
Email usinfo@snatek.com
Visit us
11011 Sheridan Street, Suite 303 & 304
Cooper City, FL 33026
Request your assessment
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