City networks and datacenters
Network design and implementation, datacenter build-outs and structured cabling. A city network connects many buildings and departments, so the engineers who design it also support it.
Local government IT support in South Florida
IT support for cities, municipalities and government agencies across Miami-Dade and Broward. Our engineers have designed and implemented the network for a city datacenter and trained entire city staffs on cybersecurity. For your systems, they provide 24/7 monitoring and fix problems before your staff notice them.
- Since 1996
- 24/7 monitoring
IT support for local government that keeps city systems running
Local government IT support is the ongoing care of the networks, servers, computers and security that a city, town or county runs on: a help desk for staff, monitoring that finds problems early, patching, backups and cybersecurity training. SNATEK provides it to South Florida municipalities and agencies.
A city’s IT holds residents’ records, runs payment systems and keeps emergency services connected, often with a small team. We act as your IT department or work beside the staff you already have, and our engineers are close enough to be on site when a job needs hands.
Watched 24/7
Monitoring runs around the clock, and alerts go to an engineer, not a dashboard nobody reads.
Staff trained
Employees learn to spot phishing and unsafe habits, in person or online, so people strengthen your defenses.
Costs planned
Help desk, monitoring and patching sit under one monthly fee, so IT costs are easy to plan at budget time.
Managed IT services for local government and municipalities
Government IT services from one team, so the engineer who answers your help desk call also knows your network, backups and security.
Help desk and 24/7 monitoring
Staff in every department reach an engineer who knows your setup. Monitoring covers 100% of the systems we manage, and 94% of tickets are resolved on first contact.
Cybersecurity and staff training
Training for every employee, simulated phishing, email filtering and 24/7 detection and response, planned around the standards your city adopts.
Virtualization with VMware
Run more systems on fewer physical servers, so aging hardware stops multiplying. We provide VMware virtualization services, with compliance and audit work alongside.
Backup and disaster recovery
Backups kept where attackers cannot reach them, and a recovery plan that is tested before you need it, so a failed server means a restore, not a rebuild.
IT audit and compliance support
An IT audit shows which technology risks you carry and how well your controls handle them. We document standards and policies against the NIST Cybersecurity Framework.
Cybersecurity for local government in Florida
Section 282.3185 of the Florida Statutes sets cybersecurity requirements for local governments. Three of them are standards, training and incident reporting.
- Adopt standardsConsistent with generally accepted practice, such as the NIST Cybersecurity Framework
- Train employeesEmployees who use the network, when they start and every year after
- Report incidentsSignificant incidents are reported to the state
We help with each part: standards and policies documented against the NIST Cybersecurity Framework, staff training and simulated phishing through our security awareness training, and 24/7 monitoring with an incident plan that covers state reporting.
Fully managed or co-managed IT for your city
Fully managed IT makes us your IT department, with virtual CIO planning when you want it. Co-managed IT adds our engineers to the team you already have.
- For cities and agencies without an IT department
- Help desk, network, servers and vendors
- Every device monitored and patched
- Security and backup run by the same team
- Regular reviews and a technology roadmap
- For cities with an in-house IT team
- Your staff keep the projects they own
- We take monitoring and patching
- After-hours and holiday cover
- Extra hands for projects and overflow tickets
- Shared tools and documentation
Virtualization compared with one server per application
Virtualization lets one physical server run several virtual servers. Instead of buying a new machine for each system, you add a virtual server to hardware you already own.
| Topic | One server per application | Virtualized servers |
|---|---|---|
| Hardware | A new machine for each new system | New systems share existing hardware |
| Power and cooling | Every machine draws power and gives off heat | Fewer machines to power and cool |
| Replacement | Each machine ages on its own schedule | Fewer machines to refresh |
| Recovery | A failed machine is rebuilt or replaced | A virtual server can be restored on other hardware |
Disaster recovery planning for hurricane season
South Florida cities plan for hurricane season, and the IT plan belongs beside the rest of the emergency plan. Disaster recovery means knowing which systems must come back first, keeping a copy of your data away from the building and having a procedure your staff have practiced.
Our backup and disaster recovery service keeps backups where attackers cannot reach them and tests the recovery plan before you need it.
- Systems ranked by what must come back first
- Backups tested, with a copy kept away from the building
- A written plan that says who does what
- Engineers who already know your network
Government IT services for South Florida cities
Datacenter networks, virtualization and staff training for three cities. More sit in our case studies.
Miami-Dade County
City of Miami Gardens
Datacenter build
On-site design and implementation of the infrastructure network for the city’s new datacenter, in support of city staff and residents. The work also covered network engineering, tech support and cybersecurity.
Miami-Dade County
City of North Miami
Cybersecurity training
Several in-person sessions on staying safe online at work, for all city staff members. SNATEK developed the course as the subject matter expert.
Broward County
City of Deerfield Beach
Virtualization and training
Technology services for the city’s VMware virtualization software, with compliance and audit work alongside, and cybersecurity training for the city’s entire staff.
IT services for government agencies across Miami-Dade and Broward
Our engineers work from Cooper City and support organizations across Miami-Dade, Broward and Palm Beach, on site and remotely. Our city projects are in Miami Gardens, North Miami and Deerfield Beach, and we also serve Miami, Fort Lauderdale, Davie, Weston, Pembroke Pines, Hollywood, Boca Raton and West Palm Beach.
Local government IT support FAQs
What is local government IT support?
It is IT support for a city, town, county or agency: a help desk for staff, network and server support, monitoring, patching, backups and cybersecurity. The work matches any organization’s, but public records, public money and public services depend on the systems.
What are managed IT services for local government?
A managed IT service gives your city a team that runs its technology for a monthly fee: help desk, monitoring, patching, backup and security. We act as your IT department or work beside your staff, under one agreement that makes IT costs easier to plan. See our managed IT services.
What cybersecurity requirements does Florida set for local governments?
Section 282.3185 of the Florida Statutes sets cybersecurity requirements for local governments: adopt standards consistent with generally accepted practice such as the NIST Cybersecurity Framework, train employees who use the network when they start and every year after, and report significant incidents to the state. We help with all three.
Can you work beside our in-house IT staff?
Yes. Cities often run a small IT team, and we add what it lacks: monitoring and patching, after-hours and holiday cover, and extra hands for projects. Your staff keep the work they know best, and both teams use the same tools and documentation.
What does cybersecurity training for city staff involve?
For the City of North Miami, we hosted several in-person sessions on staying safe online at work and developed the course as the subject matter expert. Training can also run with simulated phishing emails that show who needs more practice. See email security and awareness training.
How should a city prepare its IT for hurricane season?
Start with a ranked list of the systems that must come back first. Keep backups away from the building, test the restore and write down who does what, in what order. A disaster recovery plan is that list turned into a procedure your staff have practiced. We test backups and recovery plans before you need them.
How do we start if we have purchasing rules to follow?
Start with the complimentary assessment. An engineer reviews your network, email and backups and gives you a plain-language summary of your biggest risks, ranked by what would stop your day. A quote follows if you ask for one, so you can take a defined scope through your own approval process.
Do you provide on-site IT support for city offices?
Yes. Our engineers work from Cooper City and visit sites across Miami-Dade, Broward and Palm Beach counties. For the City of Miami Gardens datacenter, they worked on site on both design and implementation. Most requests are fixed remotely, so an engineer travels when the job needs hands.
Related services
Book a complimentary IT assessment for your city or agency
Tell us what you run and what keeps breaking. An engineer reviews your network, email and backups, then tells you what to fix first, in a plain-language summary ranked by what would stop your day. A quote follows only if you ask for one.
Email usinfo@snatek.com
Visit us
11011 Sheridan Street, Suite 303 & 304
Cooper City, FL 33026
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