Managed IT services and 24/7 help desk
Staff call, email or open a ticket and reach an engineer who knows your setup. Monitoring covers 100% of the systems we manage, and across our clients 94% of tickets are resolved on first contact.
IT support and managed IT services in Miami
Managed IT services, cybersecurity and backup for Miami-Dade businesses, cities and non-profits. Our engineers monitor your systems around the clock and fix problems before your staff notice them, on site and remotely. We have supported South Florida organizations since 1996.
- Since 1996
- 24/7 monitoring and response
A managed service provider for Miami-Dade, based in Cooper City
Managed IT services in Miami means an outside team runs your help desk, monitoring, security and backups for a monthly fee, so problems are found before your staff notice them. SNATEK provides IT support in Miami and managed IT services across Miami-Dade from our Cooper City office, remotely and on site.
You get the same managed IT services we run across South Florida: a help desk that knows your setup, monitoring on every system we manage, patching, security and backup under one agreement.
Remote first
Most requests are fixed from our office, so staff get help without waiting for a visit.
On site when needed
A failed switch, a new office or a server that needs servicing gets an engineer at your door.
Ready before the storm
We set up backups, remote access and a recovery plan before hurricane season, not once a storm is named.
IT services in Miami: what we run for you
Managed IT is the base. IT consulting in Miami, cybersecurity, backup and cloud come from the same engineers.
Cybersecurity services
Firewalls, DNS security, encryption and 24/7 detection and response from the same engineers who support your staff.
Backup and disaster recovery
Tested backups copied off site and a recovery plan written down in advance, so a failed server or a storm means a restore, not a rebuild.
Cloud and Microsoft 365
Email, files and applications in Microsoft 365, Azure, AWS or Google Workspace, set up and secured so staff can keep working from home when the office is closed.
IT consulting
Budget, vendor and security decisions with an adviser who knows your systems. Virtual CIO and CTO services give you senior guidance without a full-time hire.
Cameras, access control and cabling
CCTV installation, access control systems and structured cabling, installed and supported by the team that already runs your network.
Remote and on-site IT support: what gets fixed where
Most IT work happens on the network, not in the room.
| Topic | Fixed remotely | Needs an engineer on site |
|---|---|---|
| Accounts and access | Password resets, new users, departing staff | Badge readers and door controllers |
| Computers | Updates, software errors, email setup | Failed hardware and new workstation installs |
| Network | Monitoring, firewall rules, Wi-Fi settings | Replacing a failed switch or access point |
| Servers | Patching, backups, health checks, restores | Hardware repair and new server installs |
| Security | Alerts, threat response, DNS and email filtering | Camera mounting and cable runs |
| Moves and new offices | Planning, ordering and advance configuration | Install day: cabling, network and workstations |
Disaster recovery in Miami starts before the storm
Atlantic hurricane season runs from June 1 to November 30. The IT plan for it is mostly decided before a storm forms: where the backups live, whether staff can work from home, and who holds the passwords and vendor numbers. Our backup and disaster recovery service keeps tested copies off site with a written recovery plan, and cloud services let staff keep working when the office cannot open.
- Backups copied off site, away from the building they protect
- A restore test, so you know the copy works before you need it
- Microsoft 365 and remote access so staff can work from home
- A written recovery plan that lists the order systems come back in
Miami-Dade clients and work in the Caribbean
Two Miami-Dade city governments and a Miami non-profit, plus long-standing clients in Haiti. More sit in our case studies.
Government
City of Miami Gardens
Datacenter build
The city chose SNATEK to help build out the network for its new datacenter. We provided on-site design and implementation, with network engineering, tech support and cybersecurity.
Government
City of North Miami
Cybersecurity training for all staff
SNATEK hosted several in-person sessions on staying safe online at work, and developed the course as the subject matter expert.
Non-profit
SANTLA
Daily IT support and training
A Miami non-profit that has worked with SNATEK for more than 20 years. We provide daily IT support and training for its staff, including Microsoft 365 and network support.
Financial services
Unitransfer USA & Haiti
International money transfer datacenter
Unitransfer chose SNATEK to build and maintain its datacenters. We designed and implemented an infrastructure network across four locations to support the company’s own software.
Conglomerate
Groupe Dynamic S.A. (Haiti)
Advising since 1996
SNATEK advised on technology and built the on-premises infrastructure across four locations. Work includes migration to AWS and Microsoft 365.
Managed IT services across Miami-Dade and South Florida
Our headquarters is at 11011 Sheridan Street, Suite 303 & 304, Cooper City, in Broward County. From there our engineers support clients in Miami, North Miami and Miami Gardens, remotely and on site, as well as in Fort Lauderdale, Boca Raton and West Palm Beach. We also support clients in Haiti and the Caribbean.
Miami IT support FAQs
How much does IT support cost in Miami?
Managed IT support is usually a flat monthly fee based on the number of users or devices, so costs are predictable. The age of your equipment, the scope of support and any compliance requirements move the price. We quote after a complimentary assessment, so you see what is included before you commit.
Do you have an office in Miami, and do you come on site?
Our headquarters is at 11011 Sheridan Street, Suite 303 & 304, Cooper City, FL 33026, in Broward County, and we serve Miami-Dade from there. Most requests are fixed remotely. When a switch fails or a server needs servicing, an engineer comes to your site, as ours did for the City of Miami Gardens datacenter build.
Can you support offices in Coral Gables, Doral, Miami Beach or Hialeah?
Yes. We serve all of Miami-Dade County from Cooper City, so offices in Coral Gables, Doral, Miami Beach, Hialeah and elsewhere get the same service: remote support and monitoring first, an engineer on site when the job needs hands. Tell us your address and we will confirm how we would cover it.
Do you work with local governments in Miami-Dade?
Yes. We built out the network for the City of Miami Gardens’ new datacenter, with on-site design and implementation, and we trained all City of North Miami staff on cybersecurity in person. Our IT support for local government covers datacenters, networks and cybersecurity for cities and agencies.
Do you offer disaster recovery for Miami businesses?
Yes. Our backup and disaster recovery service keeps tested copies of your data off site and a written recovery plan, so after a storm or a failure the question is which system to restore first, not whether you can. Cloud tools such as Microsoft 365 let staff keep working from home.
Are you an IT support company or a cybersecurity company for Miami businesses?
Both, in one team. Your help desk and your security work from the same picture of your network, so nothing falls between two vendors. Our cybersecurity services cover firewalls, DNS security, encryption and 24/7 detection and response, with training for your staff.
Do you offer computer services and tech support for small offices?
Yes. Computer services for a Miami office include setting up and supporting workstations and laptops, email and Microsoft 365, Wi-Fi, switches and firewalls. A small team without an IT person can use us as its IT department, and a team with one can add us for monitoring and patching.
Can you install security cameras and access control in Miami?
Yes. CCTV installation and access control systems for Miami offices are part of our additional services, alongside structured cabling, so cameras, door controllers and the network are handled by one team. Tell us about your site and we will say what we would install and what it needs from your network.
Can you support our sites in the Caribbean as well as Miami?
We support clients in Haiti and the Caribbean as well as South Florida. We have advised Groupe Dynamic S.A. in Haiti since 1996 and designed the network across four locations for Unitransfer’s money transfer datacenters; both are in our case studies. Tell us where your sites are and we will say how we would support them.
Related services
Book a complimentary IT assessment in Miami
Tell us what you run and what keeps breaking. We will come back with what we would fix first and what it would cost. If we are not the right fit, we will say so.
Email usinfo@snatek.com
Visit us
11011 Sheridan Street, Suite 303 & 304
Cooper City, FL 33026
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