Nonprofit IT support across Miami-Dade, Broward and Palm Beach. Local engineers watch your systems around the clock, support your staff and volunteers and protect donor and client records, so most problems are fixed before they interrupt your programs.
IT support for nonprofits is the ongoing care of a nonprofit’s computers, network, email, security and backups, so a small team spends its time on the mission and not on IT problems. SNATEK provides it for South Florida nonprofit organizations, with 24/7 monitoring and a help desk that already knows your setup.
Most nonprofits run on a small staff, a changing group of volunteers and a few shared computers. With no IT department, problems wait until someone has time. Our monitoring looks for the warning signs, such as a full disk or a backup that quietly failed, and an engineer fixes the cause before your team loses an afternoon. It is part of our managed IT services, and nonprofits are one of the industries we serve.
Staff and volunteers call a help desk that already knows your setup, so nobody explains it twice.
Donor and client records sit behind individual logins, with a backup copy out of an attacker’s reach.
Aging equipment and software are tracked, so replacements reach the budget as a plan, not an emergency.
One team runs all six, so the engineer who answers your call also knows your network, backups and security.
Staff and volunteers call, email or open a ticket and reach an engineer who knows your setup. Shared computers and laptops follow one standard and are patched on a schedule, and each person signs in with their own login. 94% of tickets are resolved on first contact.
Email, shared files and Teams meetings for staff in the office and at home. We set up accounts and sharing permissions, add email protection and a separate backup, and manage the platform afterward.
Donor details, client files and volunteer records need protecting. Access follows the role, so a volunteer sees only what the job needs, and laptops are encrypted in case one goes missing.
A failed laptop, a ransomware note or a storm-damaged office should cost you a restore, not years of records. One copy sits where attackers cannot reach it, and restores are tested before you need them.
Attackers favor email because one click is enough. Training teaches people to spot phishing, and simulated phishing emails show who needs more help.
Boards and executive directors ask what is due for replacement and where the risks sit. Reviews of tickets, risks and aging equipment feed a roadmap and budget they can read, and our virtual CIO works with your leadership on the plan.
Nonprofits see people come and go all year, and every change touches an account. We treat each one as a routine job, not an afterthought.
Many small nonprofits get IT help from a volunteer or one part-time person. Their goodwill is real, and so are the gaps when they are away.
| Topic | Volunteer or part-time helper | SNATEK managed IT |
|---|---|---|
| When the helper is away | Problems wait until they return | A help desk team covers every day |
| Updates and security | Done when there is time | Scheduled, with an image backup taken first |
| Passwords and access | Often shared between staff | Individual logins, with passwords stored securely |
| What you own | Known to one person | A live inventory of devices and software |
| Nights and weekends | A voicemail | Monitoring and emergency response around the clock |
Nonprofits hold donor payment details, client files and volunteer records, usually with a small team and no security staff. Cybersecurity for nonprofits starts with basics done every day, run by the same team that looks after your IT.
We filter email, encrypt devices, control who can open which records and run security awareness training. Managed detection and response then watches your computers around the clock.
A Miami nonprofit has worked with us for more than 20 years. More projects are in our case studies.
Nonprofit
Daily IT support and training
SANTLA, a Miami nonprofit, has chosen SNATEK for more than 20 years to provide tech services to its staff in support of its mission. We provide daily IT support and training to keep productivity high, including Microsoft 365 and network support.
Our engineers work from Cooper City, between Miami and Fort Lauderdale, and provide managed IT services for nonprofits across South Florida, on site and remotely. That includes Miami, North Miami and Miami Gardens, Fort Lauderdale, Davie, Weston, Pembroke Pines, Hollywood and Deerfield Beach, and Boca Raton and West Palm Beach. We also support clients in Haiti and the Caribbean.
Everything between a volunteer’s laptop and the internet: a help desk for staff and volunteers, 24/7 monitoring of the systems we manage, updates, Microsoft 365, backup and recovery, security and calls to your vendors. SNATEK provides it under one agreement, with on-site visits when hardware needs hands.
Managed IT services for nonprofits give an outside team ongoing responsibility for your technology: the help desk, monitoring, updates, security and backups. The aim is to find problems before they interrupt your programs, not to pay for repairs afterward. For a small team, that means one number to call.
Yes, that is the usual case. We act as your IT department: staff and volunteers call one help desk, and we monitor, update and back up your systems. If you already have a part-time person or volunteer, we work alongside them and take monitoring, updates and after-hours cover.
It protects the places donor and client data lives: email, laptops, shared files and backups. Our nonprofit cybersecurity services work in layers, with email filtering, encryption, individual logins, security awareness training and 24/7 monitoring. No provider can promise an attack will never succeed. Layers lower the odds and limit the damage.
Tell us when someone has left and we remove their access to email, files and systems. When someone joins, we set up their own login, matched to the role, so shared passwords do not build up over the years. That matters in a nonprofit, where staff turn over and volunteers come and go.
Yes. Training teaches people to spot phishing and unsafe links, and simulated phishing emails show who needs more help. We trained all staff for the City of North Miami and the City of Deerfield Beach, and training is part of our daily work with SANTLA. See email security and awareness training.
A virtual CIO is a senior technology advisor who works with your executive director and board on a roadmap, a budget and a security plan, without being a full-time employee. It helps most before a big decision, such as replacing servers. Our consulting page explains the roles.
Yes. Our engineers work from Cooper City in Broward County and support organizations across Miami-Dade, Broward and Palm Beach counties, on site and remotely, from Miami to Fort Lauderdale, Boca Raton and West Palm Beach. We also support clients in Haiti and the Caribbean.
Cost depends on the number of staff and devices, the systems you run and the security you need, so we do not publish prices. A complimentary assessment shows where you stand and what we would fix first, and we quote after that, so you see what is included before you commit.
Tell us who works and volunteers with you and which systems you rely on. An engineer will come back with what we would fix first and what it would cost. If we are not the right fit, we will say so.
11011 Sheridan Street, Suite 303 & 304
Cooper City, FL 33026
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